Terms

Terms and Conditions

These Terms and Conditions govern your access to and use of the SayEvent platform.

Last updated: 30/03/2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the SayEvent platform available at https://sayevent.com (the “Service”), including our website, APIs, and any related services.

SayEvent provides an online event ticketing and registration platform. We act as a technology intermediary between event organisers (“Organisers”) and individuals who purchase tickets or register for events (“Attendees”). Organisers and Attendees are collectively referred to as “Users”.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

These Terms are governed by the laws of France and, where applicable, by European Union law. For questions or concerns, contact us at hi@sayevent.com.

2. Definitions

  • Organiser – any individual or entity that creates, manages, or hosts an event through the Service.
  • Attendee – any individual who purchases a ticket, registers for an event, or attends an event listed on the Service.
  • Ticket – a digital admission right issued through the Service, granting access to an event.
  • Order – a completed transaction for one or more Tickets.
  • Platform Fee – the fee charged by SayEvent per Ticket, as described in Section 6.
  • Transaction Fee – the payment processing fee applied to each Order, as described in Section 6.

3. Our Role

SayEvent is a technology platform. We are not the organiser, host, or producer of any event listed on the Service.

We are not responsible or liable for:

  • the organisation, content, quality, safety, or legality of any event;
  • cancellations, postponements, or changes made by Organisers;
  • the accuracy of event information provided by Organisers;
  • any disputes between Organisers and Attendees. If you have an issue with an event, you should contact the Organiser directly.

If you have an issue with an event, you should contact the Organiser directly.

4. Accounts

To use certain features, you must create an account. You agree to provide accurate information, keep credentials confidential, and notify us of unauthorised use.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an Organiser account.

We may suspend or terminate accounts that violate these Terms.

5. Events and Tickets

5.1 For Organisers

By creating an event, you authorise SayEvent to list and sell Tickets on your behalf. You remain fully responsible for your event.

  • you have the legal right to host the event;
  • information provided is accurate;
  • you comply with all applicable laws;
  • you do not exceed event capacity;
  • you notify changes or cancellations promptly.

5.2 For Attendees

By purchasing a Ticket, you enter into a contract with the Organiser, not SayEvent.

Tickets for leisure events are exempt from the right of withdrawal under applicable EU and French law once the Order is confirmed.

6. Fees and Payment

6.1 Fee Structure

The Organiser sets the base price. The following fees apply:

  • Platform Fee: 1% per Ticket
  • Transaction Fee: 4% + €0.30 per Order

Fees are displayed transparently before checkout and include applicable VAT.

Free events incur no fees.

6.2 Payouts to Organisers

Organisers receive Ticket revenue (minus refunds) via bank transfer, subject to verification and account status.

Payout timing may vary due to third-party processing delays.

6.3 Payout Withholding

SayEvent may withhold payouts in cases of suspected fraud, legal issues, or high refund/chargeback risk.

7. Refunds and Cancellations

7.1 Event Cancellation

Organisers must refund Attendees in case of cancellation. SayEvent facilitates the process.

7.2 Refunds

Organisers may request refunds at any time.

7.3 Fees

Platform and Transaction Fees are non-refundable.

7.4 Changes

Significant event changes may qualify as cancellation under consumer law.

8. Chargebacks

Organisers bear the financial risk of chargebacks. SayEvent may recover disputed amounts from future payouts.

9. Content

Users are responsible for their content. By posting, you grant SayEvent a licence to use it for operating the Service.

10. Data Protection

Data is processed in accordance with GDPR and our Privacy Policy.

10.1 Processor Role

SayEvent acts as a data processor for Attendee data.

10.2 Organiser Obligations

Organisers must ensure lawful data collection.

10.3 Attendee Rights

Attendees may exercise their data rights via SayEvent or the Organiser.

11. Intellectual Property

All Service content belongs to SayEvent or its licensors.

12. Acceptable Use

  • no unlawful or fraudulent use;
  • no disruption of the Service;
  • no scraping or automated extraction;
  • no impersonation or misleading activity.

13. Third-Party Services

SayEvent is not responsible for third-party services or content.

14. Disclaimer

The Service is provided “as is” without warranties.

15. Limitation of Liability

Liability is limited to fees paid in the previous 12 months, except where prohibited by law.

16. Indemnification

Organisers agree to indemnify SayEvent against claims related to their events.

17. Termination

Either party may terminate use of the Service. Certain obligations survive termination.

18. Changes

Continued use of the Service means acceptance of updated Terms.

19. General Provisions

19.1 Governing Law

French law applies, subject to EU consumer protections.

19.2 Severability

Invalid provisions do not affect the rest.

19.3 No Waiver

Failure to enforce rights is not a waiver.

19.4 Assignment

SayEvent may assign these Terms; Users may not without consent.

19.5 Entire Agreement

These Terms and the Privacy Policy form the full agreement.

20. Contact

hi@sayevent.com